- Financial Institution with six national contact centers
- Technology and Services provided
- Implemented new Contact Center technology
- Provided $3M fund to keep solution "fresh"
- Managed telecommunication infrastructure
- Provided on-site and centralized personnel to handle everyday "blocking & tackling"
- Client staff moved up to strategic role
- Applied process improvement methodology
- After 12 months, expanded Scope to provide Help Desk services to other corporate divisions
- Regional Energy Company
- Technology and Services provided
- Implemented new Contact Center platform
- Set up two inter-connected contact centers with intelligent interoffice routing and survivable backup plan
- Delivered design of Customer Support "strategic roadmap"
- Improved agent and supervisor efficiencies
- Implemented a new administration platform
- Managed telecommunication infrastructure
- Provided on-site and centralized personnel to handle everyday "blocking & tackling"
- Held leadership role and incorporated existing staff into team
- Higher Education Institution with 25,000 students
- Technology and Services provided
- Implemented new VoIP enabled platform - 2,600 ports
- Implemented new Data Communication platform
- Implemented new Wireless platform
- Refreshed Contact Center technology and processes
- Managed telecommunication infrastructure
- Provided on-site and off-site centralized Help Desk personnel
- Applied process improvement methodology
- High tech company
- Technology and Services provided
- Implemented new PBX systems across two divisions
- Designed Customer Support center "strategic roadmap"
- Implemented and managed Customer Support center
- Managed telecommunication infrastructure
- Provided on-site and centralized personnel to handle everyday "blocking & tackling"
- Applied process improvement methodology
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